Payment Policy

Payment Policy

Accepted Payment Methods
At Ouqla, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience for our customers in Qatar, the United Arab Emirates, Kuwait, Saudi Arabia, Bahrain, and Oman. We accept the following payment methods:
Credit and Debit Cards: Visa, MasterCard, American Express, Apple Pay, PayPal.
All payments are processed in the local currency of your country (AED, SAR, QAR).

2. Payment Processing

Payment must be made at the time of purchase.
Orders will not be processed or shipped until full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

2. Prices and Currency

All prices displayed on Ouqla are shown in the local currency of your country (AED, SAR, QAR).
Prices are subject to change without notice.
All applicable taxes and shipping costs will be calculated at checkout.

Secure Payment Processing

The Ouqla store uses SSL encryption and reliable payment gateways to ensure the security of your transactions.
We do not store your credit or payment card details.

5. Refunds and Chargebacks

Refunds are processed in accordance with our Refund and Return Policy.
Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@ouqla.com.

6. Fraud Prevention

Ouqla reserves the right to cancel or suspend any order suspected of fraud or unauthorized activity.
Additional identity verification may be required for high-value transactions.

7. Contact us

Contact details:

Store name: Ouqla
Email: support@ouqla.com
Customer service hours: Monday to Friday: 8am – 7pm (GST)
We do our best to respond to your email within 1 to 2 business days.